Support after the sale

Returns & Warranty

Straightforward support for product issues, with every right and remedy available under the Australian Consumer Law preserved.

Consumer guarantees

If a product is faulty, damaged, unsafe, materially different from its description or otherwise does not meet a consumer guarantee, contact Computer Barn with the order number and a clear description of the issue.

We may request reasonable proof of purchase and information needed to assess the product. Nothing in this policy limits rights under the Australian Consumer Law.

Change of mind

Computer Barn does not offer voluntary change-of-mind returns for the initial store release. This does not affect a customer’s rights where a product fails to meet a consumer guarantee.

Cancellation before dispatch

A cancellation request can be made before dispatch. The request is not confirmed until Computer Barn verifies that dispatch can still be stopped.

An approved cancellation is refunded to the original payment method.